Help › Getting started

Signing in

SkipperTrax accounts belong to a charter business. The business sets up each captain’s and crew member’s login, so you sign in with the email address your business used for you.

Who sets up my account?

Business owners

Create your business’s account with “Create an account” on the sign-in page. You become its administrator and can add your captains and crew.

Captains and crew

An administrator at your business adds you in Settings → Captains & crew → Users. You get an invitation email with a link to choose your password. No invitation? Check your spam folder, then ask them to check the email address they entered.

Guests

You do not need a SkipperTrax account to go on a trip. For anything about a booking, contact the charter business you booked with: they manage their trips, not us.

Ways to sign in

Open app.skippertrax.com (or the SkipperTrax app) and choose one:

Password — your email address and your password.
Passkey — if you have set up a passkey, sign in with Face ID, Touch ID or your device’s screen lock.

Tick “Remember Me” on your own phone so you stay signed in. Leave it off on a shared device.

Forgot your password?

On the sign-in page, tap “Forgot password?”.
Enter the email address on your account.
Choose to get your code by email. Text messages are not available yet.
Enter the code we sent you.
Choose a new password (at least 8 characters), then sign in with it.

Reset my password

Questions

My code did not arrive

Give it a minute, check your spam or junk folder, and make sure you entered the email address your business has for you. Then tap “Send the code again”. Codes come by email only: text messages are not available yet.

It says it could not find an account

Your business may have used a different email address for you, such as a work address. Ask an administrator at your business which one they used.

My account has no email address on file

Then a code cannot be sent. Ask an administrator at your business to add your email address or reset your password for you.

I can sign in, but I cannot see something I need

What you can see depends on the role your business gave you. Ask an administrator at your business to change it.

I left the business

Your login belongs to that business. Ask its administrator to remove it, or see Deleting your account. Deleting your account

Go to sign in

Still need help?

Email us and a person will reply, usually within one business day. Tell us the email you sign in with and what you were trying to do. Never send us your password.

support@skippertrax.com

Sales, partnerships and everything else: contact@skippertrax.com