Help › Your account and privacy

Deleting your account

You can ask for your SkipperTrax account to be deleted from inside the app. Nothing happens on the first tap: the page explains what will happen and asks you to confirm.

How to ask

Sign in to SkipperTrax, in the app or at app.skippertrax.com.
Tap the person icon with your initials at the top right, then My Account.
Tap Settings, then the Privacy tab.
Tap Delete My Account, read what will happen to your account, then confirm.

Or go straight there: the button opens the same page (it asks you to sign in first if you are not).

Open Delete My Account

What happens next

Captains, crew and office staff

Your request goes to your business: its administrators get a message in the app, and the business gets an email. An administrator removes your login, and then you can no longer sign in. The trips and notes you recorded stay with the business, because they are the business’s records.

The only administrator

A business cannot be left without an administrator, so your request asks us to close the whole business account. Nothing is closed automatically: we email you to confirm first. Once you confirm, we close the account within 30 days and delete its data, except records the law requires us to keep, such as invoices and tax records.

Want to keep the business running without you? Make another person an administrator first. Then your request goes to them instead.

Questions

I cannot sign in any more

Email support@skippertrax.com from the email address on your account and tell us you want it deleted. We will help you with your request.

I am a guest of a charter business

You do not have a SkipperTrax login. Your booking details are kept by the charter business you booked with, so ask them to delete them. If you cannot reach them, email us.

I already sent a request

The page shows when you sent it. Sending it again within a day does not notify anyone a second time.

Was it a mistake?

An administrator at your business can restore a removed login from Users → Recently Deleted.

Read more about your data in our privacy policy. Privacy Policy

Still need help?

Email us and a person will reply, usually within one business day. Tell us the email you sign in with and what you were trying to do. Never send us your password.

support@skippertrax.com

Sales, partnerships and everything else: contact@skippertrax.com