Terms of Service
End-User License Agreement
Last Updated: November 7, 2026
SkipperTrax is a product and service of PHM Enterprises LLC, a Florida limited liability company (“PHM”, “we”, “us”). Where these Terms say SkipperTrax, they mean the service PHM Enterprises LLC provides under that name.
1. Agreement and Who May Use SkipperTrax
These Terms are an agreement between PHM Enterprises LLC and you. By creating an account, starting a trial, or using SkipperTrax (on the web or in our mobile apps), you agree to them. If you use SkipperTrax for a company, “you” means that company, and you confirm you have authority to bind it. SkipperTrax is a business tool for adults: you must be at least 18 to use it. If you do not agree, do not use SkipperTrax.
Some features described here exist only in some PHM products or plans. A section about a feature applies only when you use that feature.
2. Your Account
You are responsible for your account, for the people you invite to it and the access you give them, and for keeping sign-in details secure. Tell us promptly at support@skippertrax.com if you believe your account has been accessed without permission. The account owner or administrator controls the company’s data and users.
3. License
Subject to these Terms and to any plan you pay for, PHM grants you a limited, non-exclusive, non-transferable, revocable license to use SkipperTrax to run your business during your trial or subscription.
4. Acceptable Use
You may not:
- Reverse engineer, decompile, or disassemble SkipperTrax, except where the law allows it despite this restriction
- Rent, lease, resell, or sublicense SkipperTrax, or transfer your rights under these Terms
- Use SkipperTrax for anything illegal, or to send spam, harassing messages, or messages to people who have not agreed to receive them
- Upload content you have no right to use, or malware or anything else designed to harm systems
- Try to get into accounts, systems or data you are not authorized to access, or probe, overload or disrupt the service
- Use SkipperTrax to track a person’s location without the notice and consent the law requires
5. Your Data
You own your data. The records you and your users put into SkipperTrax — customers, contacts, properties, tenants, jobs, quotes, invoices, payments records, time and mileage, notes, photos and files — belong to you. You give PHM permission to host, copy, process, transmit and display that data only as needed to provide, secure and support SkipperTrax for you, as described in our Privacy Policy. We do not sell your data.
For your customers, tenants and staff, we act on your behalf. You decide what information about them you collect and how you use it. You are responsible for having the right, and any notice or consent the law requires, to collect, store and use it in SkipperTrax — including customers’ and tenants’ contact details, and your employees’ time records and, if you turn on mileage tracking, their location.
Getting your data out. You can export your data at any time, on every plan, including while your account is read-only after a trial or subscription ends (Admin → Import & Export). After a subscription ends, the account stays available read-only, including export, for at least 30 days. If you ask us to delete your account, export first: deleted data cannot be exported.
6. Feedback
If you send us suggestions or ideas, we may use them without obligation to you.
7. Text Messages and Email You Send Through SkipperTrax
When you send a quote, invoice, reminder or other message to your customers through SkipperTrax, you are the sender and you are responsible for it. Before you text a customer through SkipperTrax, you must obtain and record the consent the law requires for that message, and you confirm that every consent you record (for example, “Texting OK” or a marketing opt-in on a customer record) is accurate and was actually given. You must honor opt-outs, and you may not import or text purchased or rented lists.
SkipperTrax’s shared texting number carries service messages only (appointments, quotes, invoices, statements, job updates and replies). Messages that promote a purchase, such as service-due reminders, are sent only from your company’s own registered texting number, only to customers who gave marketing consent, and only during your texting hours; SkipperTrax enforces these checks but cannot know whether the consent you recorded is true. Marketing email you send must identify your business and include a working unsubscribe link; SkipperTrax adds an unsubscribe link to the service reminders and review requests it emails for you, and you must honor every unsubscribe. Full program details: SMS Consent & Messaging Program.
8. Payments You Take From Your Customers
Card and bank (ACH) payments from your customers are processed by Stripe through your own Stripe account, which you connect to SkipperTrax and which is governed by your agreement with Stripe. You are the merchant for those payments: you are responsible for refunds, disputes and chargebacks, Stripe’s fees, and any taxes on your sales. PHM is not a party to those payments, does not hold your funds, and takes no share of them unless your plan says otherwise. Payments made outside SkipperTrax (cash, check, Zelle, Venmo, Cash App and similar) are only recorded in SkipperTrax; you are responsible for confirming you actually received them.
9. AI Features
SkipperTrax includes features that use artificial-intelligence models, such as AI pricing, quote intake, and the in-app Assistant, and lets you connect your own AI client (for example Claude, ChatGPT or Grok) to your account. AI output can be wrong or incomplete. Prices, line items, descriptions and other suggestions are estimates for you to review: check them before you rely on them or send them to a customer. You are responsible for what you send and for the prices you charge. When you connect your own AI client, the data it requests is sent to that AI provider under your agreement with them; you can disconnect it at any time. How AI requests use your data is described in our Privacy Policy.
10. Other Services You Connect
Integrations such as QuickBooks, Google, Microsoft 365, Apple, Stripe, Twilio and OpenPhone are provided by those companies under their own terms. We are not responsible for their services, outages or changes, and a change on their side may change or end an integration.
11. Subscriptions and Billing
Paid plans are billed by PHM Software, a registered trade name of PHM Enterprises LLC, under the subscription and billing terms at phmsoftware.com/terms, which form part of these Terms. Those billing terms control questions about price, payment, renewal, refunds and cancellation; these Terms control everything else about SkipperTrax. Subscriptions bought inside an iPhone or iPad app are billed by Apple under Apple’s terms.
12. Suspension and Termination
You can stop using SkipperTrax and cancel at any time. We may suspend or end your access if you materially breach these Terms, do not pay, or use SkipperTrax in a way that creates legal or security risk for us or others (for example, texting people who did not consent). Where we reasonably can, we will tell you first and give you a chance to fix the problem. If we end your access for a reason other than your breach, we will give you at least 30 days’ notice and the chance to export your data. Sections 5, 8, 13, 14, 15, 16 and 18 survive the end of these Terms.
13. Intellectual Property
SkipperTrax itself — its software, design, content and features, and the SkipperTrax name and logo — is owned by PHM Enterprises LLC and protected by copyright and other laws. These Terms give you no rights in it except the license in section 3.
14. Disclaimer of Warranties
SkipperTrax is provided “AS IS” and “AS AVAILABLE”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement, to the fullest extent the law allows. We do not warrant that it will be error-free or uninterrupted. SkipperTrax is not legal, tax, accounting or employment advice: you are responsible for your own invoices, tax records, mileage logs, payroll and compliance.
15. Limitation of Liability
To the fullest extent the law allows: (a) PHM Enterprises LLC will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising from or relating to SkipperTrax or these Terms; and (b) PHM’s total liability for all claims arising from or relating to SkipperTrax or these Terms is limited to the greater of the amount you paid PHM for SkipperTrax in the 12 months before the event giving rise to the claim, or US$100. This does not limit liability that cannot lawfully be limited.
16. Indemnity
You will defend, indemnify and hold harmless PHM Enterprises LLC and its members and employees against third-party claims, and the resulting losses and reasonable costs, arising from your data and content, your messages to your customers, tenants or staff (including any claim that a recipient did not consent), payments you take, your use of SkipperTrax in breach of these Terms or the law, or your dealings with your own customers.
17. Changes to SkipperTrax and to These Terms
We improve SkipperTrax continually and may add, change or remove features. We may update these Terms; the date at the top shows the latest version. For a material change we will give at least 15 days’ notice by email or in the app before it takes effect. If you keep using SkipperTrax after a change takes effect, the updated Terms apply; if you do not agree, you can cancel and export your data.
18. Governing Law and Disputes
These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict of laws principles. Any dispute will be handled in the state or federal courts located in Pinellas County, Florida, and you and PHM consent to their jurisdiction.
19. General
These Terms, together with the Privacy Policy, the SMS program terms and the billing terms they refer to, are the whole agreement about SkipperTrax. If a part is found unenforceable, the rest stays in effect. Not enforcing a part is not a waiver of it. You may not assign these Terms without our written consent; we may assign them to a successor to our business. Neither of us is liable for delays caused by events beyond reasonable control. We may send you notices by email to your account address or in the app.
20. SMS Messaging Program
SkipperTrax operates an SMS program with these transactional messages: (1) one-time passcodes, login verification codes and password-reset codes for account security; (2) optional work alerts that a signed-in user switches on for themselves, about work assigned to them; and (3) service messages that businesses using SkipperTrax send their own customers about work those customers requested — appointment confirmations, reminders, changes and cancellations, “on my way” and weather notices, links to quotes, invoices, statements and documents to sign, and replies to the customer’s own messages or missed calls. Each customer message names the business it is from. No marketing or promotional messages are sent from SkipperTrax’s shared number.
App users opt in by entering their mobile number and requesting a code by text, and separately by switching on text alerts in their notification settings. Customers of those businesses opt in by giving their mobile number to the business and agreeing to text updates; the business records that consent before any text is sent. Consent is not a condition of purchase. Message frequency varies with account and service activity. Message and data rates may apply.
Reply STOP to opt out at any time. Reply HELP for help. Full program disclosure: SMS Consent & Messaging Program. Privacy terms: Privacy Policy.
21. Contact
For questions about these Terms, contact PHM Enterprises LLC at support@skippertrax.com.